FAQ


HOW DO I MAKE A RETURN?

Please visit our Delivery & Returns page and check our Return Policy -below- for details or contact us at info@vogasbarcelona.com

WHAT IS VOGAS' RETURN POLICY?

For product that has not been used or with defects, we offer FREE return policy within 30 days after purchase. 

Vogas will not provide return shipping from international and non-continental US States, in this cases, shipping service will be the customer responsibility. Nonetheless, we will be happy to work with you to find an efficient way of returning the product.

HOW DO I KNOW WHAT MY SIZE IS?

View sizing charts with details for all of our items on our Size Guide

HOW LONG WILL MY SHIPMENT TAKE TO GET TO ME?

We use USPS service as our standard shipping method. Delivery times can vary, but generally the package will be delivered within 5 business days to addresses within the continental United States.

WHAT IS THE PRICE FOR SHIPPING?

All standard domestic shipping is FREE for delivery and returns via USPS shipping. For expedited delivery please contact us at info@vogasbarcelona.com

HOW CAN I MAKE A CHANGE TO AN ORDER THAT HAS ALREADY BEEN PLACED?

Please call us at 1-888–203-1502  or email info@vogasbarcelona.com to request a change to a recently placed order. We will do our best to accommodate your request, depending on when your order is set to ship. 

THE ITEM I WOULD LIKE TO PURCHASE IS OUT OF STOCK IN MY SIZE. HOW SOON WILL IT BE BACK IN STOCK?

It depends on the product. Many of our designs are always being produced and will be restocked. More seasonal designs are only available during certain times of the year. 

WHERE DO YOU MAKE YOUR PRODUCTS?

All of our shoes are made in Spain. We work with a third-generation family shoe-making shop. All items are handcrafted using the finest materials. 

WHERE ELSE CAN I PURCHASE VOGAS PRODUCTS?

VogasBarcelona.com is the primary shopping destination for our products. At this time Vogas does not sell shoes  via wholesale.

HOW DO I KNOW MY PURCHASE ON WWW.VOGASBARCELONA.COM IS SECURE?

We use SSL certificates and a PCI compliant payment gateway for our electronic commerce transactions. 
If you prefer not to place your order online, please feel free to call us at +1-888-203-1502 and we will be happy to process your order over the phone.

WHAT IF I HAVE A QUESTION THAT IS NOT LISTED HERE?

Our customer service team will be happy to answer your questions. Please email us at info@vogasbarcelona.com or call our toll free number  1-888–203-1502.